Online reviews have a significant influence on customers' decisions. Nearly 93% of customers read online reviews before making a purchase.
By monitoring review sites, businesses can quickly tap into hidden opportunities and overcome tangible challenges.
Local Club offers a unified platform to help businesses monitor reviews across 150+ review sites.
Adding a review site to monitoring
Follow these steps to add a review site from monitoring:
- On the Local Club dashboard, click on ‘Settings.’
- If you’re a multi-location user, click on 'Business profiles,' select the desired location, then hover over ‘Reviews’ and click ‘Review Sites.’
- A single location user can access this feature by clicking on 'Settings', then navigating to the 'Reviews' section, and then clicking on 'Site monitoring.'
- To add a new review site to monitoring, click on the ‘Add Monitoring’ button.
- From the ‘Source’ drop-down menu, select the ‘review source.’
- Add the URL of the review site in the ‘Review site’ section and click on ‘Add.’
NOTE
If the URL already exists within monitoring, a failure message reading 'URL is already being monitored' will be displayed.
A checkmark sign will appear next to the review source once the site is added.
IMPORTANT
In order to monitor Facebook reviews, every business needs to integrate their Facebook page(s) with Local Club after adding the page to review monitoring. To learn how to integrate your Facebook page with Local Club, read the following help center articles:
MULTI-LOCATION ACCOUNT:
SINGLE LOCATION ACCOUNT:
Deleting a review site from monitoring
Follow these steps to delete a review site from monitoring:
- Hover the cursor over the 'Three dots' beside the review site and click on the ‘Delete’ option.
BENEFITS
- Unified dashboard to monitor and respond
- Instant and automated review alerts
- Get more reviews on your preferred sites